Command & control

How Agora benefits your organization (and your security team)

How Agora benefits your organization (and your security team)

Finding a system that improves the security and safety of your environment, while also focusing on the human side of operations, might seem a tall order. It can feel like you have to choose one or the other: do you want to update your systems and implement the latest, fastest products, or do you want a system that’s easy to learn and easy to use?

But with Agora you don’t have to choose: you can have both. In this post we’ve looked at eight of the most exciting Agora features and explored how they benefit both your business’ security and the people running the systems in your control room. Keep everyone happy, without compromising on performance.

 

1. Agora increases your situational awareness

Benefits to your organization

For a comprehensive view – a solution that oversees every camera, alarm and access point in your environment – your organization needs to run multiple softwares. The prime concern for your business is safety of staff, and security of goods and information. With Agora, data is collected from across your existing systems, then correlated and displayed in maps, alerts and events.

Benefits to your security team

Existing security and safety systems inevitably create multiple screens and windows for your security team to manage. But with Agora, instead of monitoring all of those different systems at the same time, you can integrate your existing systems into one simplified interface for better visibility and complete situational awareness.

 

2. Agora scales with ease

Benefits to your organization

Whether you’re an SME, or a large enterprise, your long-term goals are likely to be focused on growth. This means your infrastructure needs to be scalable to support you as your physical environment changes, your security needs increase, and your team grows. Thanks to Agora’s extensive architecture, the software will scale with your organization – no matter how many new systems you add to it.

Benefits to your security team

As well as scaling with your business, Agora scales with your team. As you grow, so will your team, and it’s never been easier to train newcomers. With pre-configured step-by-step workflows, your growing team can confidently handle any new incident, safe in the knowledge that Agora is there to support them in every decision they have to make under different workloads and threat scenarios. And with software this easy to customize, you can add new procedures any time. 

 

3. Agora reduces first response time

Benefits to your organization

With Agora, the most essential incidents are resolved first, so if you have a security breach which endangers the safety of your people or assets, it can be resolved fast. You will be presented with all alarms in progress, ordered by priority and clustered by site. Nothing is overlooked, and less time is wasted on non-essential actions.

Benefits to your security team

When security operators have to act quickly, even the calmest or most experienced can get things wrong – especially if it’s a rare incident, such as a fire or terrorist situation. But Agora allows operators to handle incidents with ease by following step-by-step response plans, quickening the first response time for a faster, safer resolution.

 

4. Agora manages situations remotely

Benefits to your organization

The bigger the environment, the more security guards are required, and the harder it is to coordinate cameras, access points and other parts of your site. But security operators can provide support remotely with Agora, no matter what happens on site, so the security team can effectively react from the distance of the control room – because they’re monitoring multiple systems through one screen. 

Benefits to your security team

From the safety of your command center, you can access sites and perform video verification, remote video tours and control access for an all-encompassing overview. Not only does this keep the security team safe, but it enables them to perform their job better: to keep everyone on site secure. 

 

5. Agora allows you to follow step-by-step instructions

Benefits to your organization

Depending on the requirements of your industry or laws in your region, your organization will have particular protocols that are specific to them. So if you have to contact the police immediately as part of your business’ policy, this can be the first instruction an operator follows on their screen – Agora helps you to be compliant with the standards of your business, sector and location.

Benefits to your security team

Regardless of how experienced the security operator in the control room that day is, and no matter how they might choose to react to an incident themselves, they are guided through the correct process to take, on screen. This offers them reassurance as to their next steps, and helps them fulfil their role in a calm, thorough and compliant manner. 

 

6. Agora optimizes operations and productivity

Benefits to your organization

Leverage your existing systems and increase staff productivity all in one go. With a simplified web interface with multiple screens, your organization is protected from every angle with Agora. Meanwhile, you’re getting the best performance out of your security workforce because they aren’t wasting time on laborious tasks like compiling daily reports, but instead are focused on proactive tasks like executing remote video tours. 

Benefits to your security team

Security operators want to do a good job. A lack of structured processes is often a hindrance to their performance, as operators have to cope with the uncertainty of trying to apply standard procedures defined in a folder somewhere to the specific situation unfolding before their eyes. By using Agora, operators can enjoy the job satisfaction of working efficiently, safe in the knowledge they’re protecting their environment as they should.

 

7. Agora allows customizing processes and procedures

Benefits to your organization

Agora isn’t a one-size-fits-all solution. The bank down the street from your organization could configure Agora to enable an entirely different list of procedures and incident priorities, with a completely different range of softwares integrated with it. Agora recognizes that organizations need customizable elements to enable their security systems to run exactly as they need.

Benefits to your security team

Security managers know the needs and challenges of securing their organization: they know what works and what doesn’t. If, after some time, they find an existing procedure isn’t working, they can simply go in and edit that procedure, or create a new one, specific to the organization’s changing requirements. They can also simulate incidents, like emergency drills, to test their team’s response to any procedural change.

 

8. Agora creates reports efficiently

Benefits to your organization

Reporting is at the heart of any good organization: if you don’t report it, you don’t change it. Agora recognizes the importance of accurate, slick reports which anyone in your business can understand. Agora automatically builds incident reports while operators execute standard procedures in the software. By being released from this task, your security experts are free to use their skills protecting your site in other ways, like doing proactive verification tasks with Agora remote tours. 

Benefits to your security team

Reporting is one of the most monotonous, time-consuming and thankless tasks for many security operators. Instead of a lengthy process which could be distracting them from their most vital work, automatic or on-demand reports can easily be produced using insights collected through Agora.

Keeping your organization safe, and the team who protects it working efficiently, should be central to any business. With this powerful balance struck, Agora helps with the running and tracking of your environment, protecting it to the high standard it deserves.

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Agora centralizes security operations